(+61 3) 9349 2513 info@bluelotus.edu.au RTO: 45392 | CRICOS: 03790G

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Student Hub

Complaints & Appeals

BLC is committed to resolving all complaints fairly, confidentially and promptly. Use the form below to lodge a formal complaint.

Lodge a Complaint

Full Name *

Student ID

Email Address *

Phone Number

Type of Complaint *

Date of Incident

Details of Your Complaint *

Preferred Resolution

I understand that my complaint will be investigated confidentially and I consent to my personal information being used for this purpose. *

Complaints Process

1Submit this form or contact us directly
2Acknowledgement within 2 business days
3Investigation by College Manager
4Written response within 10 business days
5External review available if unresolved

External Bodies

If you are not satisfied with BLC's resolution, you may contact:

ASQA — Australian Skills Quality Authority
www.asqa.gov.au
OMBUDSMAN — Victorian Ombudsman
ombudsman.vic.gov.au

Need to Talk First?

You can speak informally with our Student Services team before lodging a formal complaint.

(+61 3) 9349 2513

Aboriginal Flag Torres Strait Islander Flag Blue Lotus College acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

Blue Lotus Academy Pty Ltd trading as Blue Lotus College
ABN 12 620 656 671 | RTO No. 45392 | CRICOS Code. 03790G

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